Contractor Updates and Reminders
All Hands Meeting
Scheduling in process. Details coming soon.
Updated Improvement Package
To our TAs performing energy assessments in the program, please inform customers that in order to receive rebates they must work with a participating contractor that is qualified to perform work in the program. We have included a new note that will generate on the Assessment Report underneath the Prioritized Improvement Package recommendations which will inform customers of this. We strongly encourage that you highlight this new note before sending out the report to eliminate any confusion.
Phone Numbers
For customers who have questions or need to call Energize Delaware’s Home Performance with ENERGY STAR Program, we ask that they use our toll-free number, 1-877-524-1339. There they can speak to a live person who will be able to assist them and provide program guidance.
New Health & Safety Features Available **Attention Energy Auditors**
We have recently activated OptiMiser’s Health & Safety section!
- Mold issues?
- Unvented bath fans?
- Water heater failing spillage?
These high priority concerns can now be documented on your HPwES customer reports! These findings and your recommended fixes will now appear on your assessment reports within their own distinct Health & Safety and CAZ Analysis sections. Photo pages have also been made available for each of these sections. The Franklin Team will be offering 1-on-1 support to any TAs needing assistance with these new Health & Safety features!
Equipment Data Now Available
In an effort to help our TAs identify their top selling equipment, the program has done some digging! We have gathered data on all rebate-qualifying heating, cooling, and water heating installations within our HPwES Program between 2019 and 2020. TAs can request manufacturer and model data of the equipment they installed over this two-year period. This data can include only the requesting TAs information.
Suggestions for Virtual Training Topics
We intend to host a virtual training workshop for all of our Home Performance Trade Allies this coming spring! We would like to focus on topics that will have the most impact and are calling on you TAs for suggestions! Topics may include (but are not limited to) program operations, best practices, software support, our Home Energy Efficiency Loan Program, etc.
If there are topics your team would like to cover, please bring them to our attention!
