By Krist Matthew, Energy Advisor II
With the degree of competition in today’s market, quality has become a differentiator for a variety of products and services. In building a successful business, quality control has become essential in order to deliver products and services that meet or exceed customers’ and clients’ expectations. In addition to providing a level of service that can help prevent potential issues further down the line, a quality-control system can identify waste and minimize inefficiencies in a business’s operation, which is beneficial for its bottom line.
Energize Delaware has a quality-control process and team that not only aims to assure work under the Energize Delaware program is completed to program guidelines, but also allows the team an opportunity to meet and develop interactions with the contractors performing the work and the clients receiving the work. This symbiotic relationship between quality control, contractor and client helps the program deliver a level of service that benefits all. To wrap up, I would like to leave four takeaway points on the importance of quality control:
- It helps meet clients’ demands and expectations.
- It works to build trust with customers.
- It is effective for saving costs by detecting and fixing issues.
- It assists in setting and maintaining high quality standards.
From the Energize Delaware team, we look forward to seeing you out there in the field.
