In an effort to deliver high quality services to the Delawarians and to provide meaningful feedback to participating contractors, Energize Delaware will be implementing a Contractor Scoring Matrix. All the contractors in the program will be evaluated by the following scoring areas:
- Assessment volume
- Assessment time to serve
- Weatherization conversion rate
- Inspection fail rate
- Complaint rate
- Complaint average resolution days
- Documentation failure rate
- Average installation process score
- Average customer service score
- Average quality workmanship score
- Compliments
- Loan completions
These areas of scoring will have various weights and determining factors. Currently, Energize Delaware and the Best Practice Working Group (BPWG) are collaborating to ensure the areas of scoring and weights are fair for every contractor. We are planning to roll out the Scoring Matrix within Q1 of 2019 and will host a seminar for contractors to explain the scoring criteria and scoring process. Look for an announcement soon.
