---
title: Look for an Updated Contractor Operation Manual
description: Contractor Operations Manual (COM), which is a supplemental reference guide for all contractors approved to participate in the HPwES program, updated.
---

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# [Look for an Updated Contractor Operation Manual](https://www.deseuhp.org/blog/look-for-an-updated-contractor-operation-manual)

 Written by [Energize Delaware Program Team](https://www.deseuhp.org/blog/author/energize-delaware-program-team) | Aug 7, 2019, 5:56:15 PM

As the Energize Delaware HPwES program continually evolves, we’re making sure these changes are reflected in the Contractor Operations Manual (COM), which is a supplemental reference guide for all contractors approved to participate in the HPwES program.

Franklin Energy expects to publish a new version of the COM on September 2, 2019. Here’s a summary of the changes:

- **Completion certificate to help inform customers of the work completed, including final test-out data, final R-value, and air sealing reduction percentage. **
- **Timetable for final test-out completion paperwork to be sent to NGAGE within 10 business days from the time the project is completed.                     **
- **Contractor Scorecard process to include web publishing.**
- **The program to follow the Building Airflow Standards located in the BPI 1200 technical standards.**
- **R19 value or below to require added insulation and air sealing in attics.**
- **Attic insulation to be prioritized over any other insulation.**
- **Lead-safe certification or licenses needed only if required by the company’s trade. **
- **Portable space conditioning appliances do not qualify for rebates, nor will there be rebates awarded for project areas outside the thermal envelope that are not already conditioned.   **
- **Energize Delaware Terms and Conditions has been updated to include notice to customer of test-out fee.**

- **Process for contractor remediation for substandard work identified through QA inspections.**
- **Contractor disciplinary procedures process including expulsion from the program.**

The COM will continue to be updated as new processes and technical specifications are implemented within the HPwES program.

[View full post](https://www.deseuhp.org/blog/look-for-an-updated-contractor-operation-manual)

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